EXCLUSIVE SPINE ART

Watch your beautiful spine art gradually take shape over 80 books, depicting an epic battle and starring many of your favourite Dungeons & Dragons characters!

SCROLL

HOW IT WORKS

You will receive 2 books packed together every 4 weeks. Issues cost £11.99 each. You will receive 1 FREE issue and 4 FREE gifts.

SUBSCRIBER BENEFITS

COMPLETE SURVEY TO WIN

Tell us what you think about the collection in our survey and you could be the lucky winner of one of two £50 Amazon vouchers!

FAQs

Click to open/close

Below are answers to the most frequently asked questions. Please check here before you get in contact with us, as you may find we have already answered your question.

ABOUT THE COLLECTION

What is the Dungeons & Dragons Novels collection?

This brand new collection brings together 80 of the greatest D&D novels ever written, from fan favourites like The Legend of Drizzt and Dragonlance Chronicles, to out-of-print classics such as The Finder’s Stone. Penned by some of fantasy’s finest storytellers, these incredible tales are filled with unforgettable characters, terrifying monsters and mysterious realms.

When will the collection be available?

Issue 1 will be available to buy in UK stores on 3rd September. Issues will then be published fortnightly.

Alternatively, subscribe now to get your issues delivered straight to your door!

How many issues are there in the collection?

There are currently 80 issues planned.

What do I get in each issue?

With each issue of D&D Novels, you’ll receive your next D&D novel.

How much does each issue cost?

  • Issue 1 comes at the special price of £2.99.
  • Issue 2 comes at the special price of £6.99.
  • Issue 3 onwards is priced at £11.99.

P&P for UK customers is free.

Are issues available digitally?

We’re sorry, but issues will not be available digitally.

Are there any binders or extras with the subscription?

There are no binders with this subscription.

As a subscriber, you will also automatically receive special issues as they become available (items and prices vary).

You will be automatically opted in to receive binders and special issues throughout your collection, though you may opt out of receiving these by contacting our Customer Service Team.

SUBSCRIBING TO THE COLLECTION

How do I subscribe?

You can subscribe to D&D Novels in one of 3 ways: online; by telephone (UK call 0345 155 9277); or by post by filling in a subscription form which can be found in issues 1-3 of the collection.

What payment methods are available?

PayPal, Direct Debit, Visa, Mastercard or via invoice. Please note, we do not accept Monzo cards.

What are the subscription gifts and when will I receive them?

Please note you will only receive these gifts if you subscribe from issue 1, 2, 3 or 4 by 30th November. You are not entitled to receive the free subscription gifts if you subscribe from issue 5 onwards, or after 30th November.

  • 1st delivery – you will receive your FREE bookmarks PLUS one of your issues will also be FREE.
  • 3rd delivery – you will receive your FREE mug.
  • 5th delivery – you will receive your FREE dice tray.
  • 7th delivery – you will receive your FREE bookends.

Can I get the free subscription gifts without subscribing?

No, sorry, but if you’d like to subscribe you can do so here. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4 by 30th November.

Have you received my subscription request? I have not had confirmation.

If you have subscribed online, you will receive a confirmation email followed by your welcome letter, both will be sent within 24 hours of placing your order. If you do not receive this email, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form.

If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your order reference number and details of your subscription. If you haven’t received a welcome letter after 10 days, then please contact our Customer Service Team. If you email the team, please include your name in the subject line.

What are your delivery methods?

All our despatches are sent by Royal Mail. Some parcels that we send out which include gifts, magazine binders, or storage boxes may be too large to fit through letter boxes. If Royal Mail have attempted to deliver a large parcel and there is nowhere suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a ‘we tried to deliver’ card which should have your sorting office contact details on it.

When will my payments be taken?

If you pay with a credit/debit card or PayPal, your first payment will be charged right away when you subscribe. After that, future payments will be charged 10 days after each order is processed.

If you pay by Direct Debit, all payments will be charged 10 days after each order is processed.

For specific payment dates, please contact our Customer Service Team. Please note payment dates are subject to change if there are any unforeseen changes to your order processing date.

Can I change the payment date of my subscription?

Unfortunately, your payment date cannot be changed as all customers are processed at the same time.

What should I do if I receive an invoice for an issue I have already paid for or returned?

If you have paid for your issues or returned them within the last 7 days, please ignore the new invoice. If you have any other problems, please contact our Customer Service Team. Paying promptly will guarantee that you receive your issues at the right time and that we don’t send you reminders.

MANAGING YOUR SUBSCRIPTION

What if I move house?

Please contact our Customer Service Team to let them know your new address and we will update your details accordingly – where possible please do give at least 28 days’ notice for any changes of address.

What if my card is expired or my payment details changed? How can I update my details securely?

Please give us a call (UK call 0345 155 9277) and we can get your payment details updated.

Please do not use the online contact form to send us any of your payment or card information.

REPLACEMENTS, RETURNS AND CANCELLATIONS

How do I cancel my subscription?

You can cancel at any time giving 28 days’ notice – please contact our Customer Service Team online or via telephone or post. If you contact the team by writing, please include your name and subscription reference.

How do I return an issue?

If you subscribe and decide for whatever reason not to keep a received issue, you must send it back unopened within 14 days following the receipt of your despatch to the following address:

D&D Novels
Staci
Swift Park
Old Leicester Road
Rugby
CV21 1DZ

Please include your subscription number with your parcel. A parcel kept more than 14 days means acceptance and the invoice should be paid promptly.

How can I get back issues?

To order back issues, please check the hachettepartworks.com website to see whether the issue in question is available. If it’s not, please contact our Customer Service Team; please note that it can take up to 28 days to deliver your back copies from receiving your request.

I have not received all my issues or gifts. How can you help?

We are sorry to hear that. If you have recently subscribed, please allow up to 28 days for the delivery of your first parcel. If it has been more than 28 days, please contact our Customer Service Team and they will resolve this for you.

Why have I received the wrong issue(s)?

We will replace all your issues with the correct copies. In order for us to arrange for a replacement, please contact our Customer Service Team.

I cannot find copies in the shops – what do I do?

You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Service Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts!

What should I do if I receive a damaged issue?

We replace any damaged issue free of charge. Just send us back your damaged issue and contact our Customer Service Team. It might be also a good idea to mention the problem to Royal Mail.

OTHER QUESTIONS

Why can't I get through on the telephone number given?

We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please contact our Customer Service Team using our online form.

I cannot access some of the website pages. What can I do?

It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please contact our Customer Service Team.

CONTACT

Chat:

Chat with our Customer Service Team on WhatsApp.

Online:

Send us a message via our online contact form.

Phone:

Call the D&D Novels hotline on:

UK: 0345 155 9277
(Local rates apply)

Post:

Write to our Customer Service:

D&D Novels
Unit 4, Pullman Business Park,
Pullman Way, Ringwood,
Hampshire, BH24 1HD